Contact and FAQs

Billing | Dance

Everything you need, just a tap away. The Dance app gives you full command of your journey whenever you snap your phone onto your bike’s handlebar mount.

Add a screen to your ride

Puncture-resistant tires, ideal for daily use: wide enough to tackle tram tracks and absorb any bumps along the way.

Tires

Powered by a removable lithium battery that lasts approximately 55 km at full capacity. Recharge back to 80% in two hours.

Battery

Handlebar smartphone mount lets you attach your device to your bike, open the Dance app and stay connected.

Phone mount

Intuitive handlebar controller to switch your ebike and lights on or off and regulate power assist.

Controller

High-reliability carbon belt drive to provide the cleanest, most frictionless experience around. No grease, no rust, no worries!

Belt drive

Two modes of motor support for smooth cycling up to 25 km/h or no support to keep you going on a low battery.

Power assist

When you join the Dance movement, you’re not just getting an ebike that stands out from the crowd. You’re joining a forward-thinking community that truly cares for this planet we call home and wants to make choices for the better.

Join the movement

Subscription benefits

All the benefits of owning an ebike, none of the hassle. Our subscription model with bike concierge service leaves you to focus on what matters: the joy of the ride.

Ride it like you own it

Engineered in Germany, loved around the world.

Built to move

Rest assured, your bike is as secure as it gets with advanced safety features and theft deterrence.

We’ve got you covered

Instant repairs and servicing, all for free. Our experienced concierge service is on the ground 12 hours a day to save you time and keep you moving.

Stay on the go

Provider of this website is:Dance GmbH Zionskirchstr. 73 A c/o Maschinenraum 10119 Berlin Germany Phone: +49 30 62931189 Mail: info@dance.co Managing directors: Eric Quidenus-Wahlforss, Christian Springub Commercial register: AG Charlottenburg, HRB 216677 B VAT-ID: DE329841781Responsible for journalistic and editorial content: Christian Springub Note for consumers:Platform of the European Commission for online dispute resolution (OS) for consumers: https://ec.europa.eu/consumers/odr/ We're not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

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Jobs | Dance

Move with impact

Full Service Ebike Subscription | Dance

Data processing when visiting our website Access dataWhen you visit our website, personal data is processed in order to display the content of the website on your terminal device.In order for the pages to be displayed in your browser, the IP address of your terminal device must be processed. In addition, further information about the browser of your end device is processed.We are obliged by data protection law to guarantee the confidentiality and integrity of the personal data processed with our IT systems.For this purpose and out of this interest, the following data is logged on the basis of a balancing of interests:<ul><li>&nbsp;IP address of the end device (for a maximum of 14 days)</li><li>&nbsp;Operating system of the end device</li><li>&nbsp;Browser version of the end device</li><li>&nbsp;Name of the retrieved file</li><li>&nbsp;Date and time of the retrieval</li><li>&nbsp;Amount of data transferred</li><li>&nbsp;Referring URL</li></ul> The IP address is deleted after 14 days from all systems used in connection with the operation of this website. We can then no longer establish a personal reference from the remaining data.The access data is also used to identify and correct errors on the website.Contact formWe also offer contact forms on our website, with which you can get in touch with us, e.g. to receive an invitation to Dance.In order to process and answer your request, we need your first and last name, your e-mail address and also your city. If necessary, we also ask for a zip code.We will get back to you by email after we have received and processed your request.In the case of specific inquiries, the data is processed to fulfill a contract or to initiate a contract. In the case of general inquiries, processing is carried out on the basis of a balancing of interests.Inquiries received via the contact form on our website are processed electronically by us in order to answer your inquiry. In this context, other persons or departments and possibly third parties may also become aware of the contents of the form that you have submitted.The transmission of the form data via the Internet is carried out using encrypted connections.NewsletterWe also offer an email newsletter to keep you informed about news and updates at Dance. You can subscribe to the newsletter, for example, by checking the box to receive news and updates about Dance on our contact form before submitting the form.By checking the box and submitting the form, you agree to receive the newsletter.For sending the newsletter, we use the service provider Mailchimp, which is based in the USA. An appropriate level of data protection is guaranteed by the conclusion of a data processing agreement with the provider of Mailchimp, including the so-called EU standard contractual clauses. Taking into account the need for protection of the email data and the measures taken by Mailchimp to protect the data (including their regular transparency reports), we consider the risk of data processing to be low and consider data processing in the USA to be permissible to this extent.You can unsubscribe from the newsletter at any time. You will also find a link to unsubscribe in every newsletter email.In order to be able to analyze the popularity of our newsletter mailings and optimize them, we log when emails are opened and links are clicked. This usage analysis is based on a balance of interests. You can object to this processing by unsubscribing from the newsletter.CookiesCookies are used on our website. Cookies are small pieces of text information that are stored in your terminal device via your browser. The cookies are necessary to enable certain functions of our website.We use session cookies, which are automatically deleted from your browser immediately after you have finished visiting our website.These cookies are absolutely necessary for the operation of our website. The use of cookies that are not absolutely necessary requires your consent.In these cases, you will be shown a corresponding consent form in the so-called "cookie banner" on the website.You also have the option of preventing the setting of cookies by making the appropriate settings in your browser. However, we would like to point out that the use of our website may then only be possible to a limited extent.Cookies do not install or start any programs or other applications on your computer.Web analysisThis website uses the web analysis tool "Google Analytics", a service offered by Google Ireland Limited. The purpose of its use is the "needs-based design" of this website, which is carried out on the basis of a balancing of interests. The web analysis also enables us to detect and correct errors on the website, e.g. due to faulty links.Google Analytics uses so-called "cookies", to which you have given your consent via the so-called "cookie banner". If you do not give your consent, no cookies will be set by Google Analytics.The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Since we have activated the so-called IP anonymization on this website and concluded a corresponding order processing agreement with Google, your IP address will, however, be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.An adequate level of data protection is guaranteed by Google through the use of the so-called EU standard contractual clauses.For more information about the terms of use of Google Analytics and privacy notices, please visit: [https://policies.google.com/privacy]

Changes to this privacy policyWe'll revise this privacy policy whenever changes are made to this website or whenever other circumstances make this necessary. You'll always find the current version on this website.

Data processing when using our servicesWhen you use our Services, e.g. subscribe to Dance, we process *the* personal data of you that we need to provide our service and to provide you with the best possible service.In order to provide you with a vehicle, we will in any case need your name, an address, your indication of any additional services you may require, and date and time details for the requested delivery of the vehicle.We also need payment information so that we can bill you for the subscription.We need your phone number for authentication to our app so you can access our services, like repair and delivery. We share your phone number with a an authentication provider, currently Okta (Auth0) and AWS Cognito, to provide authentication to our services. In order to protect your vehicle from theft and, above all, to make it possible to find the bike and, if necessary, prosecute it in the event of theft, we store location data. From this data we can see where the bike or the lock of the bike is currently located and in what condition it is.Only a few authorized persons have access to this data at Dance and only use this access if there is a concrete reason for it. We store location data for a maximum period of 90 days.Afterwards the data is anonymized. We use anonymized location data to better understand where errors or damage to vehicles occur or to optimize our services for all Dance users.In the event of repairs or questions, further information on the respective damage and the repair process is also processed.

Purposes of the processing of personal dataWe process the aforementioned data for the operation of our website and for the fulfillment of contractual obligations to our customers or the protection of our legitimate interests.In the case of inquiries from you outside of an active customer relationship, we process the data for the purposes of contract initiation, sales and advertising.You can object to the use of your personal data for advertising purposes at any time.<h1>Voluntary data</h1> If you voluntarily provide us with data, e.g. in forms, and this data is not required for the fulfillment of our contractual obligations, we process this data on the assumption that the processing and use of this data is in your interest.

Recipients / Disclosure of dataData that you have provided to us will not be disclosed to third parties, unless this is necessary for the performance of our contractual obligations or our services.In particular, your data will not be passed on to third parties for their advertising purposes.However, we do use service providers for the operation of this website or for other products or services of ours. Here it can happen that a service provider receives knowledge of personal data. We select our service providers carefully — especially with regard to data protection and data security — and take all measures required by data protection law for permissible data processing.Service providersWe use the following service providers to offer this website and our services via the Internet and/or apps:<ul><li>Amazon Web Services, Inc. (data center Frankfurt a.M.)</li><li>Amplitude, Inc.</li><li>Twilio Inc. („Segment“ & „Twilio“)</li><li>FUNCTIONAL SOFTWARE, INC. („Sentry“)</li><li>FrontApp, Inc.</li><li>The Rocket Science Group, LLC (Mailchimp / Mandrill)</li><li>we share your phone number with Okta, Inc ("Auth0") for authentication via phone number</li></ul>We have entered into data order processing agreements with all service provider:s, incorporating the EU standard contractual clauses.

Data processing outside the European UnionInsofar as personal data is processed outside the European Union, you can see this in the previous explanations.

Data protection officerWe have appointed a data protection officer.You can reach him as follows:Dance GmbH Data Protection Officer Zionskirchstr. 73 A c/o Maschinenraum 10119 Berlin Germany E-Mail: datenschutz@dance.co

​Your rights as a data subjectYou have the right to obtain information about the personal data concerning you. You can contact us for information at any time. In the case of a request for information that is not made in writing, we ask for your understanding that we may require evidence from you that proves that you are the person you claim to be.Furthermore, you have a right to rectification or deletion or to restriction of processing, insofar as you are entitled to this by law.Finally, you have a right to object to processing within the scope of the law.A right to data portability also exists within the framework of data protection law.

Deletion of dataWe delete personal data in principle when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services, to check and grant or ward off warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion will only be considered after expiry of the respective retention obligation.

Right of complaint to a supervisory authorityYou have the right to complain about the processing of personal data by us to a supervisory authority for data protection.

Legal | Dance

"E-bike too pricey? Subscribe to one instead."

"This New Subscription Service Is Like Netflix for E-Bikes."

"This could be a disruptive moment in the e-bike space."

Premium Ebike Subscription Company Dance Raises €16.5 Million To Encourage Sustainable Cities Around the World

Press Release / 28.09.2021

Premium ebike subscription company Dance adds new investors

Press Release / 15.06.2021

Dance launches in Berlin and starts global e-bike movement

Press Release / 21.07.2020

Dance launches its full service in Berlin, unveiling its first generation ebike

Press Release / 31.08.2021

Purpose-driven & connected e-bike subscription service Dance raises €15 million in Series A funding

Press Release / 22.10.2020

Press | Dance

Special price for {duration} months. {price}/month after the promotional period ends.

(Discounted price for the first month, after that {{price}/month)

A simple monthly fee that you can cancel anytime, no commitments and low risk.

No commitments, no upfront costs, no hidden costs

No upfront costs

Repairs, maintenance and theft deterrence included.

No hidden fees

Cancel anytime. Lock the bike properly and walk away.

No commitments

We’ll deliver an assembled bike right to you.

Straight to your door

Message the concierge and we’ll bring you another. <a href="https://dance.co/faq?q=theft">Learn more</a>

Your ebike got stolen?

We come to you and fix your ebike within the day.

Repairs included

Lock the bike, cancel your subscription in the app and walk away.

Gotta go?

We’ve reserved your bike for 48 hours so you can complete your order.

We’ve reserved your bike for 48 hours so you can complete your order.

We only have a limited number of bikes. Subscribe today to enjoy free delivery, repairs and a fully flexible monthly ebike subscription.

Subscribe

Emobility made easy: Our electric bikes and scooters have removable batteries that you can recharge at any power outlet in a few hours. Here’s how. 