Terms & Conditions
France: Ebikes - Deductibles & Fees
No-shows
Bike unavailable for repair or maintenance appointment: €30
Bike unavailable for pickup after contract cancelation: €50
No-show at delivery: €30
Bike theft and loss
Bike stolen when not locked: €1800 (Theft of the battery not included)
Bike stolen when properly locked: €300
Bike, battery and accessories if not returned after the expiration of the subscription: €2000
Battery theft and loss
Battery stolen/lost (with or without bike): €200
Accessory replacements
Phone case replacement: €30
Basket replacement: €30
Lock replacement: €50
Battery key replacement: €10
Battery charger replacement: €50
Child seat replacement: €150
Allen Key (to adjust your saddle) replacement: €5
Collection of the vehicle in special cases (depending on expenses)
Bike pickup outside of service area: from €80
Bike pickup due to late payment: up to €200
Unauthorized commercial use
Bike used for commercial purposes without prior authorization: €2000
Bike sublet for commercial purposes: €2000
Fees for damage to the vehicle
Severe damage to the vehicle (case-by-case decision): up to €1800
Damage to bend carrier: €80
Cleaning in case of extraordinary soiling: €50
Other fees
Sepa Dispute or Credit Card Chargeback: €20
For registration after January 10, 2023 potential security payment required: up to €1800