Terms & Conditions
France: Ebikes - Deductibles & Fees
No-shows
Bike unavailable for repair or maintenance appointment: €30
Bike unavailable for pickup after contract cancelation: €50
No-show at delivery: €30
Bike theft and loss
Bike stolen when not locked: €1800 (Theft of the battery not included)
Bike stolen when properly locked: €300
Bike, battery and accessories if not returned after the expiration of the subscription: €2000
Battery theft and loss
Battery stolen/lost (with or without bike): €200
Accessory theft and loss
Phone case: €30
Basket: €30
Lock: €50
Battery key: €10
Battery charger: €50
Child seat: €150
Allen Key (to adjust your saddle): €5
Collection of the vehicle in special cases (depending on expenses)
Customer drop-off at non Dance Station: €50
Bike pickup outside of service area: from €80
Bike pickup due to late payment: up to €200
Unauthorized commercial use
Bike used for commercial purposes without prior authorization: €2000
Bike sublet for commercial purposes: €2000
Fees for damage to the vehicle
Accident report not sent to Dance within seven days after the incident: Member bears all accident damages
Severe damage to the vehicle (case-by-case decision): up to €1800
Damage to bend carrier: €80
Cleaning in case of extraordinary soiling: €50
Other fees
Sepa Dispute or Credit Card Chargeback: €20
For registration after January 10, 2023 potential security payment required: up to €1800
Extra insurance
Theft of bike or accessories when mounted on the bike (applies to child seat, basket, Smartphone holder and lock): €0
Note: The Extra insurance does not cover theft of individual accessories such as charger, bike lock, cell phone case, battery lock key or Allen key for saddle fixation. Theft and loss of the battery is also excluded from the Extra insurance coverage.