Contact and FAQs
How do repairs work?
You can easily order repairs via the Dance app. After ordering a repair, you can lock your ebike or moped in in a safe and publicly accessible place. Our maintenance team locates your bike or moped and takes care of the repair within 24 hours on weekdays. On weekends or holidays, it can take up to 48 hours. Once you have ordered a repair, you won’t be able to use your bike or moped until the repair is completed, but you do not have to be present during this time. Please note: you may be charged if our team is unable to access your bike, so be sure to lock and leave it in an accessible place.