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Contact and FAQs

If you have any questions regarding our vehicles or our subscription, please message our Concierge from inside the Dance App or email us directly at concierge@dance.co. Additionally, you can find answers to common questions below.

How does Dance work?

Dance is a subscription electric mobility service. Your monthly membership fee provides you with your own ebike or emoped and access to our Concierge Team, who repair and maintain your vehicle at no additional charge and as quickly as within 24 hours.

Unlike traditional ownership or shared services, Dance gives you the advantages of having your own ride, with the flexibility of a membership you can turn on and off when you want.

How much does Dance cost?

Memberships are flexible at Dance, and include your own eride alongside signature service from our Concierge Team.

Our current prices for Germany and Austria are as follows:

Ebikes start at €49/month for a yearly subscription or €79/month for a flexible subscription

Mopeds start at €79/month for a yearly subscription or €119/month for a flexible subscription

Regular pricing for the yearly subscriptions will reactivate later in 2022:

Ebikes will start at €59/month and mopeds will start at €89/month for a yearly subscription

Our current prices for France are as follows: 

Ebikes start at €49/month for a yearly subscription or €79/month for a flexible subscription

Mopeds start at €149/month for a yearly subscription or €179/month for a flexible subscription

Accessories for mopeds: helmet for €9.99/month, topcase for €9.99/month, long range battery for €14.99/month

Accessories for ebikes: basket for €2/month

How do deliveries work? Do I need to assemble anything?

During the signup process, choose your preferred delivery date, time and address. At your delivery time, our operations team will deliver your eride to you, no assembly required.

What makes Dance different?

Dance makes choosing a greener commute easy. Instead of investing in an ebike or emoped with high upfront costs and bearing the responsibility of maintaining it, you simply subscribe to an eride on a monthly basis. And unlike sharing services, you get your own vehicle instead of relying on companies placing vehicles in your area.

You can turn membership on and off, and the subscription comes with delivery and maintenance. All communication is done through the powerful and easy Dance app, which also gives members insights into their rides: speed, distance and how much carbon dioxide they would have used if they had chosen a traditional car trip. Dance members can choose between an ebike or an emoped.

What payment methods does Dance accept?

Dance works with the online payment platform Stripe on secure payments. We support all major credit/debit cards, including Visa, Mastercard, and American Express. As we expand globally, additional options will become available.

How do I charge my Dance eride?

Dance erides have a removable battery and charger that come with your delivery. The charger works with all standard outlets and will allow you to charge your battery in your home or office, wherever is most convenient for you.

Charging the battery from empty to full takes approximately three hours for ebikes and seven hours for emopeds.

Can I share my Dance ebike with a friend/family member?

For best performance, we recommend each ebike is only used with one mobile phone at a time. We're looking into ways to easily allow members to share access to their ebikes with friends/family and will share more should that feature become available.

Can I use the Dance ebike as a courier or for my delivery business?

As per our terms and conditions, commercial use of the Dance ebike is not permitted. However, businesses interested in potentially offering Dance to their employees can learn more here.

What accessories can I use with my ebike and emoped?

For ebikes, we provide an optional mobile phone mount; also, there's an optional back basket, with an additional 2 Euro/month charge. For emopeds, you can choose to add a long-range battery (lasts up to 70km), helmet, or top-case to your Dance subscription. We do not recommend adding additional accessories, and damage from them could incur additional fees. Select child seats are approved for use with Dance ebikes, but must be purchased and installed by members. Dance has tested many child seat models for compatibility, safety and fit with our custom-built frame. We'll be adding to this list in the future so feel free to check back in.

The following rear frame mount child seats are currently approved for use with the Dance One ebike:

Thule RideAlong

Thule RideAlong Lite

Thule Yepp Nexxt Maxi (frame mount)

Please note: No rack mount child seats or front child seats are approved.

At this time, we do not recommend hauling trailers or carts with the Dance One. However, we are considering other accessories for future models.

Can I get a spare battery for my Dance eride?

At this time, we do not offer spare batteries for the Dance ebike or emoped. However, the removable battery typically only takes three hours to reach a full charge from 0%. The battery charges faster if it is not depleted.

How do repairs work?

You can arrange for repairs on the Dance app. Next, lock your vehicle in an outside area that is accessible, but still secure. A mechanic will then locate your bike with your instructions and repair it within 24 hours on weekdays, with weekends and holidays taking up to 48 hours. Please note: you will not be able to use your vehicle once you've booked a repair, but you do not need to be present during the repair. Please note that you may incur a fee if you book a repair but your vehicle is unable to be reached.

Do I have to be present for a repair?

No. Our mechanics can unlock your ebike or emoped remotely so you do not need to be present for a repair as long as you lock the vehicle in an accessible area, such as a public bike rack. You will receive an email and push notification once your eride is fixed and ready to go.

Can I get repairs from my local bike shop? Or, can I do repairs myself?

Please do not repair your Dance eride on your own or bring it to an unlicensed shop. To fully benefit from our replacement and repair service, all repairs and replacements need to be done by Dance mechanics. Simply book a repair through the app and one of our mechanics will be with you.

What is the service area of Dance?

The service area is as follows:

Berlin service area

Hamburg service area

Munich

Vienna

Paris Service Area

Can I use my own lock?

Your Dance erides come with their own locks and we recommend you always secure your eride safely. You are also welcome to use your own locks for additional security, but our mechanics are only able to service the Dance lock. When you book a repair, please ensure you do not have your personal locks on your emoped or ebike, otherwise the mechanic will not be able to service your ride.

Can I use my own tire pump?

Yes, you can use your own tire pump. Our tires use a standard car valve and should be pumped to a pressure of 3 bar.

Can I remove the battery from my Dance eride?

The Dance ebike and emoped batteries are removable and only accessible via a lock. When you park, we recommend you take out the battery and keep it with you.

How long does the battery last?

Though battery life will vary due to factors such as road conditions and temperature, a full charge for the Dance ebike should last about 55 kms. For the Dance Moped, the range can vary from 40 to 70 kms.

Is the ebike handlebar adjustable in angle and height?

At this time, the handlebar is not adjustable, but the ebike seat is.

What is the maximum rider weight for the Dance One? How about the Dance Moped?

The maximum rider weight is 120 kg (approximately 260 lb) for the Dance One and Dance One Step. For the Dance Moped, cargo and passenger weight combined is a a maxiumum of 269 kg (approximately 593 lb).

Does Dance manufacture its erides?

The Dance ebikes are custom-built ebikes designed for personal city use. The Dance Moped is made by NIU, a leading electric mobility company.

When will Dance come to my city?

We've been pleased by the interest in Dance and are not able to welcome everyone just yet. As of Spring 2022, we are expanding our service area in Berlin and Hamburg, and launching in Munich, Vienna and Paris. As soon as new vehicles and markets become available, we will let you know if you've joined the waitlist!

More cities will launch in the future.

Can I test the ride before buying?

At this time we do not offer trial or test rides, but you can sign up for a vehicle and try Dance membership during onboarding. If you don't want it, you don't have to keep it and you don't need to pay any fees—just tell our concierge team.

How do I cancel my membership?

We would hate to see you go, and please let us know if you change your mind! To cancel, tap Settings in the Dance app and select Cancel membership. The app will then guide you through the steps to prepare your vehicle for pickup.

What is the notice period for canceling membership?

Your membership is paid month-to-month and starts when you receive, not reserve, your eride. For example, if you receive your ebike or emoped on February 15 you can cancel your subscription without incurring an additional month until March 14, otherwise the subscription extends until April 14.

Do I have to sign a contract in order to get membership to Dance?

To subscribe to Dance, simply sign up on our website and when an ebike or emoped is available, we'll need your payment details—no contract or commitment required. You'll only be billed as long as you're an active member. You can manage your subscription in the Dance app, under Subscription. For those who prefer a yearly contract, we have that option too, and provide a lower rate.

When will I be charged the subscription fee each month?

In the Settings section of the Dance app, tap Subscription. Here, you'll see your next billing date. Cancel before that date to avoid future charges.

Why was my card charged before I received my ebike or emoped?

In order to reserve your eride with us, Dance will place a hold on the credit card provided for the first monthly membership fee after the online checkout process. When you receive the bike, you'll be charged the monthly membership fee moving forward. For some credit card providers, the hold will appear as a charge on the monthly statement. Please work with your credit card provider first for any questions about billing.

What are the Terms and Conditions of Dance membership?

Germany and Austria: Ebikes

DE, EN

Germany: Emopeds

DE, EN

France: Ebikes

FR, EN

Can I claim the "forfait mobilité durable" (FMD) with a Dance subscription?

Yes. The forfait mobilité durable (sustainable mobility package) is a scheme that incentivizes the use of sustainable transport. Employers can choose to subsidize employees’ travel costs if they  commute with certain vehicles. The FMD covers Dance ebike & moped subscriptions.

If you work in the private sector and your company has registered for the FMD, you can get up to €600 per year towards your Dance subscription. If you work in the public sector, you can claim up to €200. 

If your company doesn’t currently offer the FMD, we encourage you to request it. For businesses, FMD payments are exempt from tax and social security contributions. To learn more about FMD, visit the government website.

Are there fees for stolen/lost items?

Your membership includes repairs, delivery, maintenance and part replacements. In case of theft, you only pay a small deductible, and Dance charges fees for maintenance no-shows and the replacement of accessories. Find the full list of fees here for e-bikes and here for mopeds.

What happens if my ebike or emoped gets stolen?

Message the concierge immediately on the Dance app and let us know your eride may have been stolen. Include the following information: where you last parked, when you last saw your eride and when you last used it. We will immediately start investigating and let you know about the next steps.

Who is responsible if my ebike gets stolen while parked in publicly accessible place for a repair?

If an ebike is properly locked in a public place for repair and gets stolen, the member is not responsible for the fee.

What should I make sure I do before riding my ebike or emoped?

Here are our top tips for enjoying a safe ride:

Wear a helmet: It’s the smart thing to do.

Charge and secure the battery: Having a full charge will make sure your ride is joyful and easy.

Check the brakes: Like a true cycling pro, make sure you test the brakes before every ride.

Keep aware of your surroundings: Biking on city streets means there are cars, other cyclists and pedestrians to keep track of. Make sure you follow the rules of the road and ride safely!

Lock your eride: Keep your eride secure by locking it correctly, using racks and appropriate parking spots.

How safe are Dance ebikes and emopeds?

Dance ebikes are designed in Germany and adhere to German safety standards/regulations. The Dance Moped is manufactured and tested by NIU, a leading mobility company that follows industry best practices for testing and safety.

Is insurance included in Dance membership? What does it cover?

Membership to Dance includes theft protection, subject to certain deductibles (see list for ebikes here and list for mopeds here). 

In addition, our emoped subscription includes mandatory liability insurance (Haftpflichtversicherung).

What data does Dance collect on its members?

Dance collects contact information for authentication and billing purposes. We also leverage location information to support the app experience and theft recovery, while using diagnostics and usage data to improve the products. We use security and privacy best practices.

What are the terms & conditions of the friend referral program?

These special terms and conditions apply to the advertising of new customers (hereinafter: "New Customers") to Dance GmbH, registered office Zionskirchstr. 73 A, c/o Maschinenraum, 10119 Berlin, (hereinafter: "Dance") by existing customers of Dance (hereinafter: "Existing Customers") via the application (hereinafter: "Friend Referral"). These special conditions are specified in the respective terms and conditions of the Friend Referral program (hereinafter: "Program Terms"). The Program Terms and Conditions will be displayed to existing and new customers on the Website. By participating in the Friend Referral, New Customers or Existing Customers agree to use the Program in the manner intended and indicate their full agreement to these Terms and Conditions. If you do not fully agree to these terms and conditions, you will not be eligible to participate in the Friend Referral Program.

1. Qualified group of persons

1.1 New customer and existing customer must be different natural persons of legal age (at least 18 years old).

1.2 The existing customer is already a customer of Dance. A new customer is every customer who is not already a customer of Dance and therefore has not yet completed the registration process.

2. Bonus conditions

2.1 The existing customer will receive a one-month free subscription with Dance as a bonus for recruiting a new customer. Depending on the program conditions specified on the Website at the time of fulfillment of these bonus conditions, the new customer may also receive a one-month free subscription with Dance as a bonus in addition to the existing customer (together hereinafter: "Bonus Eligible").

2.2 The actual bonus for existing customers and new customers shall be determined by the program conditions specified on the Website at the time of fulfillment of these bonus conditions.

2.3 An existing customer recruits a new customer if the following conditions are fulfilled:

  • The existing customer receives a personal invitation link generated in the app. The existing customer can send this link to the new customer. The existing customer may not distribute the personal invitation link publicly or have it distributed. Dissemination shall be deemed public if the existing customer uses communication channels and media without individual reference (Examples: YouTube, WhatsApp groups, podcasts, messenger channels, mass emails, online forums, voucher websites).

  • The invited new customer becomes a customer of Dance by clicking on the invitation link and also going through the registration process.

2.4 The bonus consists of a one-month free subscription with Dance. This is to be redeemed by the existing customer after the vehicle ordered by the new customer has been delivered.

3. Restrictions

3.1 Within the Friend Referral Prgram, each existing customer can refer an unlimited number of new customers. Eligible new customers will receive the bonus only once. This does not preclude existing customers from referring additional new customers.

3.2 Friend Referral is opened only for personal and non-commercial purposes.

3.3 The new customer can use only one personal referral code as part of his registration. Each new customer can only register via a registration link, whereby the last referral link used is decisive.

3.4 If the bonus conditions mentioned in point 2 are not fulfilled within one year after the existing customer received the generated invitation link, Dance will delete this link. A bonus will then no longer be paid.

4. No legal binding; change of special conditions at any time

4.1 The Friend Referral Program is not a legally binding obligation of Dance GmbH.

4.2 Dance reserves the right to change or terminate the Friend Referral Program at any time without prior notice and without giving reasons.

4.3 Any modification or termination of the Friend Referral Program will be announced on the Website and will be effective upon announcement.

4.4 Dance will also, in its sole discretion, exclude individual customers from the Friend Referral Program if they are abusive, fraudulent, or in violation of the terms or restrictions of the Friend Referral Program. A justification of the exclusion by Dance is not required in this case.

4.5 In case a commercial use of the Friend Referral Program or public dissemination by the existing customer becomes known to Dance only after disbursement, Dance will reclaim the monthly subscription fee from the customer and, if necessary, charge it back. 

5. Data protection

5.1 The existing customer guarantees to have received the express consent of the new customer for the transfer of personal data.

5.2 All personal data obtained by Dance in connection with the program or from new and existing customers, which is provided in the course of the Friend Referral, will be used by Dance in accordance with the provisions of EU data protection law (GDPR) exclusively for the purpose of program implementation and will not be disclosed or sold to third parties without the prior consent of the persons concerned (as stipulated in the data protection regulations).

5.3 In addition to the above provision, we comply with all legal data protection guidelines. Our privacy policy can be found on our website under this link

6. Limitation of liability

Dance assumes no liability for any use of the Friend Referral program that is not in accordance with this agreement.

7. Applicable law

7.1 Only German law is applicable to contracts between new or existing customers and Dance. Exclusive place of jurisdiction for all disputes arising is Berlin.

7.2 If any provision of these conditions is considered to be invalid or unenforceable, the other provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed to have been replaced by a valid and fair provision which commercially comes as close as possible to the intention of the Parties. The same shall apply mutatis mutandis to any unintended gaps.

Last updated: [July 14, 2022]